Frequently Asked Questions
Find answers to the most common questions about our services, reservations and policies.
Where and how can I buy my tickets?
You can purchase your tickets in the following ways:
- Through our website.
- By calling our Reservation Center at 1-809-591-4412 or via Whatsapp at 809-720-5623.
- Visiting one of our sales offices in the destination where you are located.
- Through the travel agency of your choice.
How can I pay for my ticket?
You can make your payment in our offices with a physical credit card or from wherever you are through our Azul payment link, in cash. Through our website or at your favorite travel agency.
Can I change or cancel my ticket after I have purchased it?
It will depend on the conditions of the fare you purchased on your ticket, each fare has conditions that will apply at the time of changes or cancellations.
To find out the details of your fare you can contact our reservation center at 1-809-591-4412, by visiting our offices at your destination or by contacting your travel agent.
Changes are allowed 24 hours prior to flight departure.
We recommend, before paying for your ticket, to verify all the information on your ticket, names, schedules, destinations, travel dates.
What happens to my ticket if I don't show up on the day of my flight?
If you do not show up at the airport on the day of your flight without making the date change, your ticket automatically goes to No Show status.
It cannot be used or refunded. So you must make your change before the departure of your flight. Our tickets do not remain open.
How many hours before my flight should I be at the airport?
You must be at the counter at least 3 hours before the departure of your flight.
Can I request a refund or endorse my ticket?
You can’t, tickets are non-refundable.
How many suitcases can I carry?
The cost of your ticket includes a 7 kilos hand piece or its equivalent, 15 pounds and a 23 kilos hand piece or its equivalent, 50 pounds.
Additional pieces will have a cost of US$60.00 to US$180.00, the value can be paid at our counter upon arrival at the airport.
Can I travel with my pet (dog or cat)?
Yes, we handle pets, only dogs and cats with a maximum weight of 20 pounds, the cage or kennel must be flexible, ventilated and with room for the pet to move around. Pets will travel in the main passenger cabin.
The transportation of the pet will be subject to the acceptance regulations of the governmental authorities of each port, embarkation and disembarkation.
We accept a maximum of 3 pets per flight. We reserve the acceptance of the pet considering the condition of the pet and the fulfillment of the kennel requirements.
Can I request a special wheelchair service?
Yes, you can request this service when you purchase your ticket or when you arrive at our counter at the airport on the day of your flight.
How do I find out that my flight is delayed or cancelled?
Our staff will keep our passengers informed of any irregular situation through pre-established announcements.
However, you can come to our counter or consult our agents.
Can I make reservations for groups?
SKYhigh Dominicana, considers groups of ten (10) passengers or more, traveling on the same date, with the same city pair, and on the same flight.
For quotations write us at: [email protected] or call our reservation center 1-809-591-4412.
What are the immigration requirements for travel?
Each passenger must ensure that he/she complies with the necessary requirements and permits according to his/her nationality and place of destination.
You must confirm this information directly with the corresponding consulate. This compliance is the responsibility of each passenger.
Can a minor travel alone?
We offer the Unaccompanied Minor service for children between 5 and 14 years of age. Children under 5 years old cannot travel alone.
Not permitted on connecting flights. All documentation and permissions of the minor must comply with the requirements of the country’s regulations.
