Frequently Asked Questions

Find answers to the most common questions about our services, reservations and policies.

You can purchase your tickets in the following ways:

  • Through our website.
  • By calling our Reservation Center at 1-809-591-4412 or via Whatsapp at 809-720-5623.
  • Visiting one of our sales offices in the destination where you are located.
  • Through the travel agency of your choice.

You can make your payment in our offices with a physical credit card or from wherever you are through our Azul payment link, in cash. Through our website or at your favorite travel agency.

It will depend on the conditions of the fare you purchased on your ticket, each fare has conditions that will apply at the time of changes or cancellations.

To find out the details of your fare you can contact our reservation center at 1-809-591-4412, by visiting our offices at your destination or by contacting your travel agent.

Changes are allowed 24 hours prior to flight departure.

We recommend, before paying for your ticket, to verify all the information on your ticket, names, schedules, destinations, travel dates.

If you do not show up at the airport on the day of your flight without making the date change, your ticket automatically goes to No Show status.

It cannot be used or refunded. So you must make your change before the departure of your flight. Our tickets do not remain open.

You must be at the counter at least 3 hours before the departure of your flight.

You can’t, tickets are non-refundable.

All Sky High Dominicana tickets include one personal item, one 15 lb (7 kg) carry-on bag, and one 50 lb (23 kg) checked bag.

Additional bags cost approximately US$60.00 to US$180.00, depending on the flight’s origin and/or destination. You can contact our reservations center for more information or pay directly at the airport counter.

Yes, we handle pets, only dogs and cats with a maximum weight of 20 pounds, the cage or kennel must be flexible, ventilated and with room for the pet to move around. Pets will travel in the main passenger cabin.

The transportation of the pet will be subject to the acceptance regulations of the governmental authorities of each port, embarkation and disembarkation.

We accept a maximum of 3 pets per flight. We reserve the acceptance of the pet considering the condition of the pet and the compliance of the kennel requirements.

Yes, you can request this service when you purchase your ticket or when you arrive at our counter at the airport on the day of your flight.

Our staff will keep our passengers informed of any irregular situation through pre-established announcements.

However, you can come to our counter or consult our agents.

SKYhigh Dominicana considers a group to be ten (10) or more passengers traveling with the same itinerary (flight date, origin and destination).

For quotations write us at: [email protected] or call our reservation center 1-809-591-4412.

Each passenger must ensure that he/she complies with the necessary requirements and permits according to his/her nationality and place of destination.

You must confirm this information directly with the corresponding consulate. This compliance is the responsibility of each passenger.

We offer the Unaccompanied Minor service for children between 5 and 14 years of age. Children under 5 years old cannot travel alone.

Not permitted on connecting flights. All documentation and permissions of the minor must comply with the requirements of the country’s regulations.

Still have doubts?

Contact us
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