Privacy policy

In accordance with the laws of the Dominican Republic and international regulations on Personal Data protection, SKYhigh Dominicana is committed to provide the best possible service to our customers and protect the privacy of their Personal Data and information collected through our various marketing channels. We ensure that Personal Data and any information is used exclusively for the purpose of providing quality service, based on an understanding of our customers’ interests and needs, as detailed in our Privacy Policy.

“Personal Data” refers to any information related to natural persons that can identify them or make them identifiable. “Sensitive Data” covers any data that concerns the intimate sphere of the holder or whose improper use may result in discrimination or represent a serious risk to the holder.

SKYhigh Dominicana agrees not to sell or share, in whole or in part, the information mentioned above. Personal Data will only be transferred or disclosed at the request of a competent authority. Otherwise, SKYhigh Dominicana, as well as its affiliates and subsidiaries, will use such data and information only for the purposes set forth herein, provided that they have the express consent of the owner of the data.

All information obtained from credit card transactions through our channels will be used only to complete the specific purchase for which the information was disclosed.

In accordance with the laws of the Dominican Republic and international standards on Personal Data protection, SKYhigh Dominicana is committed to providing the best possible service to our customers and protecting the privacy of their Personal Data and information collected through our various marketing channels. We ensure that Personal Data and any information is used exclusively for the purpose of providing quality service, based on an understanding of the interests and needs of our customers, as detailed in our Privacy Policy.

All information obtained from credit card transactions through our channels will be used only to complete the specific purchase for which the information was disclosed.

Our mission is to guarantee the right to privacy of the Personal Data of our clients, collaborators and business partners, complying with the Applicable Law and other regulations regarding personal data protection.

Our vision is to maintain the trust of our customers, employees and business partners in our processes of collection, use, storage, protection, processing and transfer of their Personal Data.

By accepting this Privacy Policy, you grant your free, express and informed consent to SKYhigh Dominicana for the collection, use, processing, storage and transfer, in whole or in part, of your Personal Data and/or the Personal Data of other owners who have authorized you to do so, to ensure the provision and execution of the contracted services and for the purposes set forth in this Privacy Policy. Acceptance and consent are materialized at:

Check and/or select the checkboxes in the booking, purchase and/or on our websites.
Acquire any of our services through our points of sale and/or customer service in non-face-to-face channels.
In the case of call centers, continue on the call after listening to the recording about the use of Personal Data.

As a potential Client, Traveler and User, I express my consent to search or quote flights, products and/or services in the websites and/or call center of SKYhigh Dominicana.

I register to receive promotions and/or news about products and/or services offered by SKYhigh Dominicana.

I submit Personal Data necessary to attend my queries and/or claims, using the channels enabled and/or making use of the channels and forms of self-management of SKYhigh Dominicana.

I use your website and/or your digital channels by accepting the use of cookies to continue browsing and access your content. I understand that I can manage my preferences to disable unwanted cookies.

I provide and/or send documents such as medical certificates to support travel cancellations, absences or contingencies, or information about a medical condition that may result in medical contraindications or instructions for the use of specialized medical devices.

The performance of any of the aforementioned acts will be unequivocal proof of my acceptance of this Privacy Policy and of the consent granted for the processing of my Personal Data by SKYhigh Dominicana. In case I make my reservation through a reservation system provider (“GDS”), such as Expedia, Kayak, Booking, etc., I will review the Privacy Policy of the GDS.

We collect information from our customers in a variety of ways, either obtained directly or collected through visits to our website, use of our services and/or direct interactions. The types of data we collect include:

Identifiers, such as first and last name.
Contact information, such as home address, nationality, gender, date of birth and e-mail address.
Number and copy of identity documents, such as ID card, passport or other identification documents.
Phone numbers.
Payment information, such as credit card and bank account information.
Internet Protocol (IP) address.
Commercial information of applicant companies.
Biometric information in the boarding process.
Information on the activity of the Internet or other electronic networks.
Geolocation data.
Audio, electronic, visual or other similar information.
Professional or employment-related information.
Information about education.
Travel preferences and special requests.
Purchasing information.
User data and activity data from our websites and mobile applications.
Health-related data.
Third party emergency contact information.
All of this information is collected directly from our customers for various purposes related to the provision of our services.

The information we obtain directly from our customers comes from various interactions and processes, such as:

Audit research processes.
Flight reservations.
Online reservation management, including adjustments and revisions.
Check-in online or in person.
Filling out advance passenger information forms for scheduled flights.
Participation in online chats with customer service agents.
Phone calls to our reservation centers.
Use of our website.
Pick up and delivery of packages for shipping.
Creation of guides for package shipment.
Opening of credit accounts for shipment of merchandise.
Invoice and payment processing.
Troubleshooting with shipments.
Compliance with customs regulations.
Claims and inquiries management.
Use of our website and mobile applications.

We use this information to provide and improve our services, manage reservations and registrations, and to keep in touch with our customers. It may also be used for marketing purposes, although customers may opt out at any time.

In addition, in specific situations, such as in-flight medical emergencies, we may share customer information with doctors or other security personnel. We also share information with customs and immigration agencies, in compliance with applicable regulations.

It is important to note that due to the international nature of our business, information may be transferred to recipients located in countries other than the customer’s country, but we maintain appropriate security measures to protect personal data.

We protect personal information with appropriate physical, administrative and technical measures to prevent loss, misuse or alteration, and ensure that only authorized persons have access to it.

Our online payment platform uses SSL (Secure Sockets Layer) technology to ensure that the communication between your device and us is secure and encrypted, protecting your data from unauthorized third parties.

When making transactions abroad, your bank may temporarily block your credit card for security measures. We recommend that you verify and contact your bank before making online purchases outside your country of residence to avoid inconveniences.

As for links to other websites, we have no control over the security and privacy policies of those sites, so we are not responsible for the information you enter on those sites.

Regarding the use of cookies, these are small files that our website sends to your browser and that allow you to customize your browsing experience. You can adjust your cookie settings according to your preferences in the appropriate section of your browser. If you choose to disable them, some parts of the site may not function properly.

We use persistent cookies to recognize users when they return to the site and session cookies to transmit information between pages. We also work with selected partners who may set cookies to personalize advertisements or fulfill contractual obligations, although they do not store personal or credit card information.

For embedded content from social networks, such as YouTube videos, or for sharing content on social networks, such as Facebook or Twitter, cookies may be set by these sites. We have no control over these cookies and recommend that you check the cookie policies of the relevant third parties.

If you choose to disable, reject or block our cookies, some parts of the site may not function properly or may be inaccessible. Participation in flight status alerts and other wireless services is optional and only requires basic relevant information.

SKYhigh Dominicana complies with the Children’s Online Privacy Protection Act, ensuring that the processing of Personal Data of minors is done with the prior, specific and prominent consent of at least one parent or legal guardian. We do not knowingly collect Personal Information from children under the age of 12, but should this occur without consent, parents or guardians may request deletion of such information and cancel any promotional contact opportunities for the child.

Regarding the retention time of the information, we keep the Personal Data as long as they are necessary for the provision of services and in compliance with current regulations that require retention times for the information.

Customers have rights over their Personal Data, including the right to know what information we collect and how we use it, the right to cancellation, access, rectification, opposition and portability of their data. To exercise these rights, you can complete a Personal Data request form.

For more details about the Personal Data collected by SKYhigh Dominicana and any other privacy related information, customers may contact us through the following means:

Dominican Republic

E-mail address: [email protected]
Postal Address: Filomena Gomez de Cova Street. Corporativo 20-15, Santo Domingo, Distrito Nacional, Dominican Republic.
Phone: 1(809) 591 4412.

Our Privacy Policy is reviewed periodically and any changes are notified to customers by updating this policy. This Privacy Policy was last updated on May 08, 2024.

For more information, please feel free to contact our customer service at the contact section.